Please see our FAQ below. If you have any additional comments, questions or concerns please CONTACT US.
How do I voice a concern?
To voice concerns, complaints, or compliments of dispatch or the emergency 911 service, call the on duty supervisor at 972-223-6111, or use the form here: https://www.swrcc.net/contact-us/
200 S. Parks DeSoto, TX 75115
How do I file a police report?
You may contact SWRCC at 972-223-6111, and we will initiate a call for service and assign the appropriate agency to take your report.
How do I contact my police department?
For emergencies from any city, call 911. For after hours non-emergencies call 972-223-6111 for any of the three cities.
For non-emergencies / administrative issues during the normal business hours of Monday through Friday from 8 a.m. to 5 p.m., please call:
Cedar Hill Police Department
285 Uptown Blvd. STE 200
Cedar Hill, TX 75104
Phone: 972-291-5181
DeSoto Police Department
714 E. Beltline Road
DeSoto, TX 75115
Phone: 469-658-3000
Duncanville Police Department
203 E. Wheatland
Duncanville, TX 75116
Phone: 972-780-5000
How do I contact my fire department?
For emergencies from any city call 911. For after hours non-emergencies call 972-223-6111 for any of the three cities.
For non-emergencies / administrative issues, contact the following phone numbers during the normal business hours of Monday through Friday from 8 a.m. to 5 p.m.:
Cedar Hill Fire Department
1212 W. Beltline Road
Cedar Hill, TX
Phone: 972-291-1011
DeSoto Fire Department
206 S Parks Drive
DeSoto, TX
Phone: 972-230-9680
Duncanville Fire Department
P.O. Box 380280
Duncanville, TX Cedar Hill
Phone: 972-780-4920
How do I contact code enforcement?
You may contact code enforcement during normal business hours, Monday through Friday from 8 a.m. to 5 p.m. at the following phone numbers:
- DeSoto: 469-658-3076
- Cedar Hill: 972-291-5100
- Duncanville: 972-780-5000
How do I contact animal control?
You can reach animal control for each city by calling 972-223-6111. Call 911 for vicious or dangerous animals.
How do I get an alarm permit?
In DeSoto, alarm permits are issued at the water utilities payment counter in city hall on Monday through Wednesday and Friday from 8 a.m. to 5 p.m. and on Thursday from 7 a.m. to 7 p.m. at:
211 E. Pleasant Run Road
DeSoto, TX 75115
In Cedar Hill, alarm permits are issued 24/7 in the lobby at the police department located at:
601 E. Beltline Road
Cedar Hill, TX 75106
In Duncanville, you can also file, and/or pay for an alarm permit online at the city website, or at the police department located at:
203 E. Wheatland
Duncanville, TX 75116
How do I apply for a 911 dispatcher job?
You can visit the DeSoto website for job opportunities.
How do I schedule a 911 educational event?
Please contact Twana Burrow at 972-230-9353 on Monday through Friday from 8 a.m. to 5 p.m. or anytime via email.
How do I make a public information request?
DeSoto: http://www.ci.desoto.tx.us/87/Public-Information
Cedar Hill: https://www.cedarhilltx.com/73/Open-Records-Request
Duncanville: https://www.duncanville.com/government/public-records/
University of North Texas at Dallas: https://www.untdallas.edu/marcomm/public-relations-media.php
What are SWRCC’s Annual Complaint Statistics?
- 2 Internal Sustained
- 1 Outside Agency Sustained
- 1 Citizen Complaints