Frequently Asked Questions

Please see our FAQ below. If you have any additional comments, questions or concerns please CONTACT US.

 

How do I voice a concern?

To voice concerns, complaints, or compliments of dispatch or the emergency 911 service, call the on duty supervisor at 972-223-6111.

200 S. Parks DeSoto, TX 75115

How do I file a police report?

You may contact SWRCC at 972-223-6111, and we will initiate a call for service and assign the appropriate agency to take your report.

How do I contact my police department?

For emergencies from any city, call 911. For after hours non-emergencies call 972-223-6111 for any of the three cities.

For non-emergencies / administrative issues during the normal business hours of Monday through Friday from 8 a.m. to 5 p.m., please call:

Cedar Hill Police Department
601 E. Beltline Road
Cedar Hill, TX 75104
Phone: 972-291-5181

DeSoto Police Department
714 E. Beltline Road
DeSoto, TX 75115
Phone: 469-658-3000

Duncanville Police Department
203 E. Wheatland
Duncanville, TX 75116
Phone: 972-780-5000

How do I contact my fire department?

For emergencies from any city call 911. For after hours non-emergencies call 972-223-6111 for any of the three cities.

For non-emergencies / administrative issues, contact the following phone numbers during the normal business hours of Monday through Friday from 8 a.m. to 5 p.m.:

Cedar Hill Fire Department
1212 W. Beltline Road
Cedar Hill, TX
Phone: 972-291-1011

DeSoto Fire Department
206 S Parks Drive
DeSoto, TX
Phone: 972-230-9680

Duncanville Fire Department
P.O. Box 380280
Duncanville, TX Cedar Hill
Phone: 972-780-4920

How do I contact code enforcement?

You may contact code enforcement during normal business hours, Monday through Friday from 8 a.m. to 5 p.m. at the following phone numbers:

  • DeSoto: 469-658-3076
  • Cedar Hill: 972-291-5100
  • Duncanville: 972-780-5000

How do I contact animal control?

You can reach animal control for each city by calling 972-223-6111. Call 911 for vicious or dangerous animals.

How do I get an alarm permit?

In DeSoto, alarm permits are issued at the water utilities payment counter in city hall on Monday through Wednesday and Friday from 8 a.m. to 5 p.m. and on Thursday from 7 a.m. to 7 p.m. at:

211 E. Pleasant Run Road
DeSoto, TX 75115

In Cedar Hill, alarm permits are issued 24/7 in the lobby at the police department located at:

601 E. Beltline Road
Cedar Hill, TX 75106

In Duncanville, you can also file, and/or pay for an alarm permit online at the city website, or at the police department located at:

203 E. Wheatland
Duncanville, TX 75116

How do I apply for a 911 dispatcher job?

You can visit the DeSoto website for job opportunities.

How do I schedule a 911 educational event?

Please contact Twana Burrow at 972-230-9353 on Monday through Friday from 8 a.m. to 5 p.m. or anytime via email.