CALEA Public Portal




Southwest Regional Communications Center
August 2023





DeSoto, Texas, – An assessor from the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA®), will host a web-based assessment, to examine all aspects of the Southwest Regional Communication Center’s policy and procedures, management, and operations. Verification by the assessor that SWRCC continuously meets the Commission’s exacting standards is part of a voluntary process to maintain accreditation-a highly prized recognition of public safety professional excellence.

SWRCC has to comply with over 200 standards in order to achieve reaccredited status. The assessor is composed of a public safety practitioner from similar, but out-of-state agencies.  The assessor will review written materials, interview individuals, and access other locations where compliance can be witnessed.

As part of the reassessment, agency personnel and members of the community are encouraged to offer comments reference the agency, via public portal at the following link:

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The purpose of this public portal is to receive comments regarding an agency’s compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.

For persons wishing to offer written comments about SWRCC’s ability to comply with the standards for accreditation/recognition or requesting more information regarding the Commission on Accreditation for Law Enforcement Agencies, Inc., are requested to write: Commission on Accreditation for Law Enforcement, Inc. (CALEA®), 13575 Heathcote Boulevard, Suite 320 Gainesville, Virginia 20155 or email

IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes.

Additionally, there will be no response other than acknowledgement to submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.