911 Southwest Regional Communications Center

Although any licensed alarm technician may attach your alarm system to our monitoring service, you may want to check with your current provider for assistance first. Your current alarm service company employs licensed technicians capable of re-programming your system to report to the SWRCC alarm monitoring service and you may find this the easiest way to accomplish the task. (Expect a fee for this conversion.)

You or your alarm technician may download the Customer Account Information form posted on our website to facilitate this conversion (here).

The Customer Account Information report not only allows the SWRCC to know your monitoring preferences, but also it provides the alarm technician the appropriate programming information to enable us to setup your monitoring account. When the technician completes the form and contacts the SWRCC, we will take that last step to activate your account.

The SWRCC is proud to announce we have identified five local alarm service providers that would be happy to help you transition your system to the SWRCC alarm monitoring system. These are independent businesses, and they are not employed by the cities of Cedar Hill, DeSoto, or Duncanville. Certainly, any licensed alarm service provider can easily help if you prefer.

How much is the cost?After obtaining an alarm permit, contact a licensed service provider to re-program your alarm panel. Your service provider will contact the SWRCC with the appropriate information necessary to activate your account. The service fee is $25.00 per month, and you will be billed.

Why should my security system be monitored by SWRCC?Because one timely step has been removed from traditional monitoring service, assistance to your emergency will be faster. We have a professional and trained staff that knows how to respond when an alarm gets triggered.

Am I required to get a permit to operate an alarm system?A permit is required, by city ordinance no mater who is the monitoring agency. It is the responsibility of the homeowner to stay current on the annual permit renewal requirements.

I lost my pass code/code word. How do I access my account? Residential customers can obtain their pass code by calling the SWRCC, at 972-223-6111. Upon request, your pass code will be mailed within 24 business hours to your physical address.

How do I update my account information? You may update your account and emergency contact information by contacting the SWRCC, at 972-223-6111.

How do I reset my system?Make sure all your doors and windows are closed, and enter your pass code, usually a 4-digit number, in the keypad twice, slow and firmly.

Why is it important that I test my system?Testing your alarm system ensures proper operation and communication with our Dispatch Center. In order to test the entire system, each component or zone must be tested individually. Please call SWRCC, at 972-223-6111 prior to testing, to avoid false alarms and fines.

Why do you always ask for a pass code when my alarm goes off?This is a verification process, not only to ensure your safety but also to determine that if the person answering is authorized to be at the location. If an incorrect pass code is given, we will continue with our dispatch process.

Will my alarm system still work if I lose power?Yes, the back-up battery in the alarm control panel panel and keypad will keep your system running for several hours. It is important that your back-up battery is properly charged at all times. Your alarm service company can assist you with this.

I accidentally tripped my alarm, what should I do now?First and foremost don’t panic and remain calm, enter your (disarm code) on your alarm panel. Call SWRCC, at 972-223-6111 - give them your pass code and name and tell them you accidentally tripped your alarm If your system still doesn’t disarm, try your code again.. If you are still unable to reset your alarm by yourself you will need to contact your alarm service company.